Who Is Responsible for Your Data
Boho Casino operates boho-casinonz.com and acts as the data controller for all personal information collected through this platform. That means we're the ones who decide how your data is used — and we're accountable for making sure it's handled responsibly.
What Information We Collect and Why
We only collect what we actually need. Here's a concrete breakdown of the categories:
- Account details — your name, date of birth, email address, and username. These are required to create and maintain your account.
- Identity verification documents — copies of identification that help us confirm who you are, as required by applicable regulations.
- Device and connection data — your IP address, browser type, and the device you're using. This helps us keep the platform secure and working properly.
- Usage data — which pages you visit, how long you spend on them, and how you navigate the site. We use this to understand what works and what doesn't.
- Communications — any messages you send to our support team. We keep these to resolve issues and improve how we respond.
We don't collect data just to have it. If a piece of information doesn't serve a specific purpose, we don't ask for it.
The Legal Basis for Processing
We rely on several legal grounds, depending on what we're doing with your data:
- Contract performance — to provide the services you've signed up for, we need to process certain information.
- Legal obligations — some processing is required by law, including identity verification and anti-fraud measures.
- Legitimate interests — improving platform security, preventing abuse, and maintaining service quality.
- Your consent — for things like marketing emails, we only send them if you've opted in.
How We Use Your Information
Here's what actually happens with your data after we collect it:
- Verifying your identity before granting full access to account features
- Keeping your account secure and detecting unusual activity
- Responding to your support requests with accurate, relevant information
- Sending you service-related notifications (account changes, security alerts)
- Sending promotional content, but only when you've given consent and only in ways you can unsubscribe from at any time
- Complying with reporting requirements from regulatory and licensing bodies
Sharing Your Data With Others
We don't sell your personal information. We don't trade it. We share it only when there's a concrete reason to do so:
| Recipient | Why They Receive Your Data |
| Identity verification providers | To confirm documents and personal details you submit |
| IT infrastructure and hosting partners | To keep the platform running and data stored securely |
| Fraud prevention services | To detect and block suspicious account activity |
| Regulatory authorities | When legally required to report or disclose information |
| Analytics providers | To understand how users interact with the platform |
Any third party we work with is bound by data processing agreements. They can only use your information for the specific purpose we've defined — nothing else.
Cookies and Tracking
Boho Casino uses cookies — small text files stored on your device when you browse the site. They serve different purposes:
- Essential cookies — keep you logged in and the site functioning properly. These can't be turned off without breaking basic features.
- Performance cookies — help us understand how the site is being used so we can fix problems and improve it.
- Marketing cookies — used to show you relevant content or track the effectiveness of our advertising. These are only active if you consent.
You can adjust your cookie preferences at any time through the cookie settings panel on the site or through your browser's built-in controls.
How Long We Keep Your Data
We hold data for as long as it's needed — and no longer. In practice, that means:
- Account data is kept for the duration of your account being active, plus a period afterward required by our regulatory obligations (typically five years).
- Support and communication records are kept for up to two years after the conversation closes.
- Usage and session data is usually anonymised after 90 days.
- Data held for legal compliance is retained for the minimum period required by applicable law.
International Data Transfers
Some of our service providers are based outside your country. When data crosses borders, we make sure appropriate protections are in place — either through standard contractual clauses approved by relevant regulators or other legally recognised transfer mechanisms. We don't move data internationally without a valid reason and a proper safeguard.
Your Rights Over Your Data
You have real control over your personal information. Depending on where you're located, you may be entitled to:
- See a copy of all data we hold about you
- Ask us to correct anything that's inaccurate or out of date
- Request deletion of your data, subject to any legal retention requirements
- Restrict how we process your data in certain circumstances
- Object to processing based on legitimate interests
- Receive your data in a portable, machine-readable format
- Withdraw consent for marketing communications at any time
To exercise any of these rights, send a request to our support team. We'll respond within 30 days. In complex cases, we may need up to 60 days — and we'll let you know if that's the case before the first deadline passes.
Children and Minors
Our services are strictly for adults. We do not knowingly collect data from anyone under the age of 18. If we discover that a minor has created an account or submitted personal data, we will close the account and delete the associated information as quickly as possible. If you believe a minor has registered, contact us immediately.
Security Measures
Personal data stored on our systems is protected by encryption, access controls, and regular security audits. Staff who handle personal data are trained and limited in what they can access. We test our defences regularly and take action quickly when we identify vulnerabilities.
No system is completely invulnerable — but we work consistently to make sure yours is as protected as it can be within our environment.
Changes to This Policy
When we make significant changes to how we handle your data, we'll let you know — either through a notice on the site or directly to your registered email. Continuing to use the platform after an update means you've acknowledged the revised policy. We recommend reviewing this document occasionally to stay informed.
Frequently Asked Questions
Can I ask you to delete my account and all my data?
Yes. You can request deletion at any time. We'll remove what we can, but some data must be kept for a set period to meet legal obligations. We'll explain exactly what's being retained and why when you make the request.
Do you share data with advertisers?
We work with analytics and marketing tools, but we don't hand over identifiable personal data to advertisers. Any data used for ad tracking purposes is governed by your cookie consent settings.
How do I opt out of marketing emails?
Every marketing email we send includes an unsubscribe link. You can also update your preferences directly in your account settings or contact support to be removed from all marketing lists.
What happens if there's a data breach?
If a breach occurs that puts your data at risk, we'll notify the relevant regulatory authority within 72 hours and inform you directly if there's a meaningful risk to your rights or interests.
Is my data used to train any AI systems?
No. We do not use your personal data to train machine learning models or any automated decision-making systems beyond standard fraud detection processes.
Contact Us
If you have questions about this policy, want to make a data request, or need to report a concern, get in touch with our team:
- Email: support@boho-casinonz.com
- Platform: boho-casinonz.com
We aim to respond to all privacy-related enquiries within five business days. For formal data subject requests, the legal response window is 30 days from receipt.